Welcome to the Chaos

Exactly one year ago today, I started full-time at Automattic, the company behind WordPress.com.

It’s been a crazy ride, filled with travel, making new friends and learning a ton about WordPress.com; and I love every minute of it.

My official title is Happiness Engineer, which means I’m on the customer support team and help users figure out how to use WordPress to build their websites. I communicate almost exclusively with my team via text and even all of our training documents are stored in an online Field Guide. The initial page of our Field Guide says ‘Welcome to the Chaos.’ I smiled and thought, how chaotic could it really be?

With an outsiders perspective, it could seem like the way that we work doesn’t make sense and how could it possibly be productive. Our flexible schedules (which mine changes daily), to working with coworkers who live on different continents, to booking last minute travel to hangout with team mates have all become the new normal.

In the last year
– I’ve travelled to Las Vegas, San Fransisco, Barbados, Milwaukee, Dallas, Park City, Austin, and Ann Arbor for either team meetups or conferences which I spoke. Total distance travelled: 16,000+ miles.
– I’ve attended five WordCamps, in three different states and spoke at 3 of them.
– I’ve gained a new perspective on internet safety and I’m working to make all 400+ online profiles have unique passwords.
– I’ve helped thousands of users make their website better.
– I spent a three month rotation with the VaultPress team, helping users backup their self-hosted versions of WordPress.
– I’ve created and published 52 episodes of Your Website Engineer podcast. This is a passion project of mine and it keeps me plugged into the WordPress community.2014-06-25 14.09.01
– I’ve found dozens of bugs in our software and had them fixed (usually within minutes) by our amazing developers.
– I’ve acquired an entire wardrobe full of WordPress branded clothes and not sure why I still feel the need for ‘regular’ clothes, since I don’t leave the house (unless traveling) 90% of the work week.

Overall, this has been one of the craziest years for me and then throw in having our first baby in March and it’s been a heck of a chaotic ride.

Sound like something you’d be interested in? Apply today we are always hiring.

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